Job Description

As a Client Servicing Executive, you will be the primary point of contact for our clients, responsible for managing day-to-day communication and ensuring client satisfaction. You will work closely with the operations, development, and project management teams to deliver tailored solutions that align with our client’s needs and goals. Your role will focus on fostering long-term relationships and ensuring smooth project execution.

Roles and Responsibilities:

• Client Relationship Management:uild and maintain strong, long-lasting client relationships through proactive communication and trust-building.
• Project Coordination:Serve as a bridge between clients and internal teams, ensuring that project deliverables are met on time and according to client specifications.
• Understand Client Needs: Gather and interpret client requirements and translate them into actionable project briefs for the team.
• Problem-Solving: Address and resolve client issues or concerns promptly and efficiently, acting as a trusted advisor and go-to resource for clients.
• Reporting & Feedback: Provide clients with regular updates on project progress, ensuring transparency and proactive identification of any potential roadblocks.
• Upselling & Cross-Selling: Identify opportunities for upselling or cross-selling additional services or solutions to existing clients to further enhance their experience with Averta.
• Client Feedback & Improvement: Collect feedback from clients post-project completion and work with teams to implement any necessary improvements in future projects.
• Follow Best Practices:Ensure adherence to company policies, guidelines, and ethical standards when dealing with clients and project deliverables.

Key Skills:

• Education: A Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Experience: 2-4 years of proven experience in client servicing, account management, or a customer-facing role, ideally within IT or digital services.
• Communication Skills:Excellent verbal and written communication skills, with the ability to articulate technical information to non-technical stakeholders
• Problem-Solving: Strong problem-solving skills and the ability to handle client concerns in a professional and empathetic manner.
• Project Management:Prior experience working with project management tools (such as JIRA, Trello, or Asana) and an understanding of the software development life cycle (SDLC).
• Technical Knowledge:Familiarity with cloud solutions, IT services, and digital services is preferred.
• Proactivity:Ability to work independently, take initiative, and manage multiple tasks and projects simultaneously.
• Attention to Detail:Strong organizational skills and an eye for detail in both client interaction and project delivery.
• Adaptability:Comfortable working in a fast-paced, dynamic environment with changing client demands.